NYC Event: Shopping Experience & Casual Dinner with Kristen, Trudi & Amy.
This will be straight after the High Tea event (that has already sold out).
Join Trudi, Kristen & Amy for drinks, shopping & dinner!
When: Saturday 3rd May 2025
Champagne & Shopping at The Dominick Hotel
This will be a chance to talk & sip all things sparkles & bags!
Time: 3.30pm
Then a casual Dinner at 1803 NYC at 82 Reade St, Manhattan, New York
Time: 7.00pm
Cost: We ask for only for a 50.00GBP to secure the seat as we have booked for limited seats. Amount will go towards your meal.
The Shopping is also been extended to Sunday 4th May.
If you only want to book the Champagne & Shopping for either the Saturday 3rd or Sunday morning 4th May, please email: samantha.m@luxurypromise.com
Appointment Times:
Saturday 3rd May - every half hour from 4.30pm to 6.45pm
Sunday 4th May - every half hour from 8am to 11.30am
Note:
- All shipments bound for international transfer to our LP hubs are done so to manage and cover the customs and duties element. Your orders are then shipped domestically direct to you from our global hubs near you.
- All parcels bound for international shipments are subject to random and potential extra customs checks by local border control, which is not in LP's control. If this occurs, please note that customs can take between 30-90 days to precess your order and clear the shipment.
- Orders placed from all our pop ups could be subject to further service day extensions meaning the time frame could be more than stated while we move product globally for you. Please allow for this.
- All bespoke orders and special requests are subject to delays depending on supplier time frames such as Jewellery and other special items with personalisation attached.
- Weekends are not included in the service days and not classed as working days for deliveries.
Custom duties and taxes
All items are shipped final mile from the UK, Dubai, USA, Singapore or Canada hubs for domestic shipping however, see table above for information on international shipping. Outside of live show sales may be subject to local import taxes or custom duties.
Luxury Promise provides DHL with all required shipping information upon dispatch, and any additional duties or taxes will be calculated by DHL and payment will be taken at time of delivery.
Luxury Promise is not liable for any local sales or state taxes that are imposed from your purchase. We only cover the import duties and taxes incurred from getting your items from our point of sale to the local hubs for domestic ship.
Luxury Promise is not liable for delays in orders because of custom clearance issues at destination.
Processing time
All items are shipped via our trusted partners DHL, Addison Lee, Careem and UPS.
For UK shipments, we offer a Next Day service (except weekends).
Items shipping to anywhere else in the world please see shipping table above. All parcels are subject to any required customs clearance, see information above.
Delivery exceptions
The placement of an order does not guarantee delivery of an item.
Luxury Promise makes every effort to maintain live product listings. In the rare event that we are unable to successfully deliver items due to a mismatch in live inventory, Luxury Promise will cancel the order and make a full refund.
Local regulations may also prohibit import of items made with exotic materials.
For further information, please check out our Terms and Conditions
Shipping Restrictions
Due to transport restrictions, we are unable to ship pressurised or flammable items by air. As a result, orders containing fragrance, nail and aerosol products must be delivered via domestic or click and collect options only.
Exotic Skins, certain precious materials such as pearls and fur are also subject to restrictions internationally and would advise contacting customer service team to discuss options.
As we’re unable to deliver to certain postcodes, we suggest that you select a different shipping destination. Contact our Customer Care team to help you choose an alternative.
We are unable to ship to certain countries due to our shippers restrictions. These are Belarus, Cuba, Iran, North Korea, Russia, Syria and Ukraine.
Payments
Currency
All our transactions are in GBP, any other currencies quoted on our site are for guidance only.
Credit card payments
We accept payments from all major credit cards (including American Express). The cards are charged via our secure payment partners; Stripe, PayPal and Authorize.net for the order value, plus shipping. Credit card companies may apply additional charges such as currency fees for international purchases.
In Store Pickup
At the checkout, you may be offered the choice to collect your item(s) in store. This option is free.
The item(s) will be available to collect from the location where it is housed (either London or Dubai.) If you have multiple items in your order that are housed in different locations, the Pickup option won't appear.
Please check you are able to get to the location if you wish to collect.
If you wish to Pickup, select the option at the checkout. You will receive an email confirmation once your order is placed, then another email once it is ready to collect. Your order should be ready to collect 2 hours after placing it (store opening times apply) but please wait for confirmation it's ready to collect before arriving.
To collect your order you will need to show your confirmation email, and a form of ID (passport, driver's licence, or bank card.) You will need photo ID to collect a Hermès item.
You will receive another email once you have collected your order as confirmation.
Contact information
For any further shipping questions, please contact customercare@luxurypromise.com
Or you can write to us at: Luxury Promise London, 28 Cavendish Square, London, W1G0PW, UK or Luxury Promise Dubai, BC1B1 G08 Dubai Commercity, Business Cluster, Building 1, G08, Dubai, United Arab Emirates
At Luxury Promise, we want you to buy, sell or swap your bags with confidence, so we offer a complimentary 12-month limited warranty on stitching, on all bags.
How it works?
If you've purchased a bag from Luxury Promise within the last 12 months and the stitching has come loose, please let us know. Email us at customercare@luxurypromise.com with the subject heading "Warranty and your order number" (which you'll find on your email invoice) and then we'll guide you through the next steps. In most cases, we’ll ask you to send us the bag, we’ll repair it and it’ll be restored to the same condition in which you bought it.*
*Please note that we offer a warranty on bags only. The customer is responsible for sending in the bag for repair. Our limited warranty does not cover pre-existing signs of wear-and-tear.
Choose options
Condition Guide
Ever wondered how we categorise the condition of the items we sell? We've put together this guide below, so you know exactly what you're getting.
Unworn
As the name suggests, these pieces have never been used. They have also been stored perfectly, and have no signs of wear or use. They may even come with original tags.
- Grade: N (New With Tags)
- Grade: S (Never Used, New Condition without Tags)
Excellent
While these pieces can't claim to be unworn, they certainly appear to be. These items have hardly ever been used and have no signs of wear.
- Grade: SA (Near Brand-New Condition)
- Grade: A (Excellent Condition. Barely Used)
Very Good
With minimal use and wear, these pieces are the perfect balance of price and wear. They may have small signs of wear that are only visible up close.
- Grade: B+ (Very Good Condition. Used with Care)
Good
These items have some signs of use, perhaps slight staining, slight wear to the corners, or hardware scratches. They come at a great price.
- Grade: B (Pre-loved, Good Condition)
Fair
These pieces have signs of use that will be visible – perhaps some staining or wear. They are reasonably priced because of this.
- Grade: B- (Pre-loved, Used Condition)
Worn
These pieces are priced very reasonably as they have obvious signs of wear. This could be staining, wear, or missing elements, such as zipper pulls. They are great for a buyer who is happy to upcycle them – having them restored, cleaned up, or re-adding missing pieces.
- Grade: C (Obvious Flaws. Used)
Additional Grading Terms
N – New With Tags
New item. Never Used. Original tags attached.
S – Never Used. New Condition without Tags
Never Used. Only original tags have been removed.
SA – Near Brand-New Condition
Looks Brand New. Only used once or twice with no signs of wear.
A – Excellent Condition. Barely Used
Excellent. Very slight use can be detected upon closer inspection.
A- or AB – Great Condition. Gently Used
Great condition. Some slight signs of use like watermarks on leather, tiny leather rubs.
B+ – Very Good Condition. Used with Care
Slight evidence of use, with nothing broken. Pre-loved item that looks good, is ready to use, and has no major flaws.
B – Pre-loved, Good Condition
Nothing Broken. Pre-loved item with signs of wear and/or age with light marks, watermarks, or scuffs. Possible light cracks in glazing. Minor touch-ups may or may not be necessary.
B- – Pre-loved, Used Condition
Appearance of darkening and dryness, scuffs and marks, some small cracks. Some dirt. Could need some touch-ups or basic cleaning. May need some minor repairs.
BC or C+ – Okay Condition. Looks Used
Major darkening and/or dryness, heavy scuffs/marks, small cracks in canvas. Needs deep cleaning and/or repairs done.
C – Obvious Flaws. Used
Noticeable flaws. Scuffs, cracks, markings, and overall dirt. Needs deep cleaning and/or repairs done.
Still have questions? Get in touch!
customercare@luxurypromise.com
Phone: +44 (0) 750 054 6753 Buying, Selling and Sourcing
Phone: +44 (0) 746 448 3755 Buying and Selling
Phone: +97 (1) 585 878 950 Dubai Enquiries
Phone: +44 (0) 737 928 1741 Customer Care and After Sales
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