Customer Reviews


I purchased a Chanel bag from Luxury Promise and the service was super-fast. I received my bag within 48 hours!
Louise, UK

Wednesday, Jan 26, 2017

Great customer service.

Great customer service. Always able to speak directly to the team regarding my order with great aftercare.
Dana, UK

Wednesday, Sep 18, 2018


I had been looking for a Etoupe Birkin 25 for many years and was very pleased when the concierge team were able to find one for me. It was even hand delivered to me!
Farrah, Saudi Arabia

Wednesday, Jan 26, 2019


I visited their boutique before I purchased my Chanel bag. The team were so lovely and kind. They’re real experts in authentication.
Afsheen, Pakistan

Wednesday, Mar 13, 2018

Quick Delivery

My item was hand delivered to me and delivered within 2 hours of purchasing the item. Nice surprise.
Holly, UK

Wednesday, Oct 28, 2019

Great customer service

I love the customer service I receive when I shop with Luxury Promise. They always ensure that all my needs are met in timely, polite, professional manner.
Ber, Singapore

Wednesday, Jan 26, 2019


I had been looking for this Louis Vuitton backpack for the last year and was super happy and thrilled that Luxury Promise was able to deliver it to me in Saudi Arabia.
Vera, Saudi Arabia

Great service

My item sold on the website within 24 hours of uploading it - it was such a fast process. I received payment after 24 hours which I was so impressed with since other places have taken over a month to make payment.
Halla, Paris

Great customer service

This was the only online preloved store that offered me direct shipping to India. The team provided me with extra images and videos of the Birkin I wanted, which gave me that extra comfort to purchase from them. Great customer service before and after.
Ranj, India


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