Returns and Refunds

All Sales Final. This policy is offered in addition to your legal rights. 

Purchases made online can be exchanged or refunded within 14 days of purchase should they not be as described, defective or it fails to preform as described. 

The item(s) must be received back in the same condition it was received in.
All tags and labels must be intact, and the item should not show signs of wear/additional wear. Should the returns label be removed this will void the refund policy. 

We do not cover the cost of your return, so please make sure you send the item back using a tracked and insured service with adequate packaging for transit. 

You may return your item to either our London or Dubai office via post or in person. Returns can take up to 7 working days to process from when we receive them as they go through our authentication process.

Purchases made in store can be exchanged within 14 days, these will not be refunded. 

If no exchange is made you will receive a credit note/voucher for the purchase price.

Please note, if you leave with your click and collect item no refund will be issued, and it will be at our discretion if we offer an exchange or Credit Note/Voucher within 14 days.

You may return your item to either our London or Dubai office via post or in person. 

Exchanges or credit notes/voucher can take up to 7 working days to process from when we receive your return.


Returns can be sent to: 

Luxury Promise, 62 South Molton Street, Mayfair, London, W1K 5SR, UK, Or Luxury Promise Dubai, 14th Floor, Boulevard Plaza Tower, Sheikh Mohammed bin Rashid Boulevard, Dubai, UAE.


If you sell to us or via our community (also known as consignment) returns or refunds are not offered.

Refunds, exchanges, or credit notes/vouchers are NOT offered on any Hermès items including bags, accessories, shoes, homeware, and fine jewellery. We do not offer refunds, exchanges, or credit notes /vouchers on jewellery for pierced ears. We also do not offer returns on special order items, and items sourced via our personal shopping services.