Contact Us
LONDON
28 Cavendish Square,
London W1G 0DB,
United Kingdom
Visit us : Monday - Sunday (10AM - 6PM) (Appointment only)
DUBAI
BC1B1 G08
Dubai Commercity
Business Cluster, Building 1, G08
Dubai, U.A.E
+97 (1) 585 878 950
Visit us : Monday - Friday (10AM - 6PM) (Appointment only)
SINGAPORE
435 Orchard Road,
#11-00 Wisma Atria,
Singapore 238877
+658733 3797
CONTACT INFO
Global Selling Enquiries
Submit Sell Form Here
Global Customer Care
Email: customercare@luxurypromise.com
Phone: +44 7379 281741
Please note : For security reasons any viewing of Hermès handbags need to be scheduled beforehand. You can do this by contacting our customer care team by email at the following address customercare@luxurypromise.com To ensure we can provide you with the best customer experience, please allow a 24 hour notice to schedule appropriately.
Here are some of the questions we're often asked. If you can't find the answer you need though, please don't hesitate to contact us at hello@luxurypromise.com
Are all Luxury Promise items authentic?
Absolutely! All our items are triple-checked by trained authenticators and the latest artificial intelligence technology. If an item does not pass our authentication process, it will not be offered for sale or swap at Luxury Promise.
Can I return an item?
Yes, subject to our returns policy, found here.
Do you deliver worldwide?
Yes. Please check out our Shipping page for more information about delivery charges.
Will I have to pay import tax?
Possibly. It depends on where you live. Please check out our Shipping page for more information about this.
Can I view an item at one of your locations?
Yes! But we're a global company so stock may be held in different locations. Please check product listings for details or email us hello@luxurypromise.com and we can confirm if a viewing is possible.
Can I purchase from one of your locations?
Yes! Please see opening times for our Global Locations.
How do I sell my item?
At Luxury Promise we offer you many options for you to sell your item.
Sell from the comfort of your home. You can sell from anywhere in the world. Simply fill in our online form.
Click here
Consign: Send us your item to one of our locations and we will do all the listing for you.
Sell: Don't want to wait and want to sell today. Then we buy the item from you. To get a free quote. Click here
Swap:See something you like and would rather swap then email us today for an instant quote. If you're happy with our quote we issue you a store credit which you can use towards that wished item. For example if you see a Lady Dior for £800 you can swap for an item which is valued at £800. Or if you see something which is worth more than your item, you can top up the difference. If an item is worth less than yours, you will be issued a credit for the extra amount that can be used on your next purchase (no expiry date).
Sell from the comfort of your home. You can sell from anywhere in the world. Simply fill in our online form.
Click here
Consign: Send us your item to one of our locations and we will do all the listing for you.
Sell: Don't want to wait and want to sell today. Then we buy the item from you. To get a free quote. Click here
Swap:See something you like and would rather swap then email us today for an instant quote. If you're happy with our quote we issue you a store credit which you can use towards that wished item. For example if you see a Lady Dior for £800 you can swap for an item which is valued at £800. Or if you see something which is worth more than your item, you can top up the difference. If an item is worth less than yours, you will be issued a credit for the extra amount that can be used on your next purchase (no expiry date).
Can I Collect an Online Order In Store?
At the checkout, you may be offered the choice to collect your item(s) in store. This option is free.
The item(s) will be available to collect from the location where it is housed (either London, Dubai and Singapore) If you have multiple items in your order that are housed in different locations, the Pickup option won't appear.
Please check you are able to get to the location if you wish to collect.
If you wish to Pickup, select the option at the checkout. You will receive an email confirmation once your order is placed, then another email once it is ready to collect. Your order should be ready to collect 2 hours after placing it (store opening times apply) but please wait for confirmation it's ready to collect before arriving.
To collect your order you will need to show your confirmation email, and a form of ID (passport, national ID card, driver’s license depending on the amount of the purchase). You will need photo ID to collect a Hermès item especially for high prices goods.
You will receive another email once you have collected your order as confirmation.
Gift Cards
- What can I use my gift card to purchase?
You can use a gift card to purchase any items online or in store. Gift cards can be used as full or part payment.
-What happens if I don't spend my balance all at once?
If you don't use all of your balance in one transaction, the remaining balance is displayed on your order confirmation email.
-I've changed my mind - can I get a refund?
Our gift cards are non-refundable but don't worry - they never expire so you can keep it until you find something you love.
To check your remaining gift card balance, please see the original email you received it in as the amount will update as you spend. If you can’t find the original email, please contact us via what's app us +44 (0) 746 448 3755 or email us on info@luxurypromise.com so we can check for you
-Can I purchase a tangible gift card?
We currently only offer e-gift cards but hope to have tangible ones in the near future!
You can use a gift card to purchase any items online or in store. Gift cards can be used as full or part payment.
-What happens if I don't spend my balance all at once?
If you don't use all of your balance in one transaction, the remaining balance is displayed on your order confirmation email.
-I've changed my mind - can I get a refund?
Our gift cards are non-refundable but don't worry - they never expire so you can keep it until you find something you love.
To check your remaining gift card balance, please see the original email you received it in as the amount will update as you spend. If you can’t find the original email, please contact us via what's app us +44 (0) 746 448 3755 or email us on info@luxurypromise.com so we can check for you
-Can I purchase a tangible gift card?
We currently only offer e-gift cards but hope to have tangible ones in the near future!
