Here are some of the questions we're often asked. If you can't find the answer you need though, please don't hesitate to contact us at  hello@luxurypromise.com

Are all Luxury Promise items authentic?

Absolutely! All our items are triple-checked by trained authenticators and the latest artificial intelligence technology. If an item does not pass our authentication process, it will not be offered for sale or swap at Luxury Promise.

Can I return an item?

Yes, subject to our returns policy, found here.

Do you deliver worldwide?

Yes. Please check out our Shipping page for more information about delivery charges.

Will I have to pay import tax?

Possibly. It depends on where you live. Please check out our Shipping page for more information about this.

Can I view an item at one of your locations?

Yes! But we're a global company so stock may be held in different locations. Please check product listings for details or email us hello@luxurypromise.com and we can confirm if a viewing is possible.

Can I purchase from one of your locations?

Yes! Please see opening times for our London boutique.

How do I sell my item?

At Luxury Promise we offer you many options for you to sell your item.
Sell from the comfort of your home. You can sell from anywhere in the world. Simply fill in our online form.
Click here

Consign: Send us your item to one of our locations and we will do all the listing for you.
Sell for instant cash: Don't want to wait and want to sell today. Then we buy the item from you instantly. To get a free quote. Click here
Swap: See something you like and would rather swap then email us today for an instant quote. If you're happy with our quote we issue you store credit which you can use towards that item. For example if you see a Lady Dior for £800 and you swap for an item which is £800. Or if you something which is worth £850 you can top up the difference. If it is £750 you can hold that £50 credit for your next purchase, which has no expiry date.

Can I Collect an Online Order In Store?

At the checkout, you may be offered the choice to collect your item(s) in store. This option is free. The item(s) will be available to collect from the location where it is housed (either London or Dubai.) If you have multiple items in your order that are housed in different locations, the Pickup option won't appear. Please check you are able to get to the location if you wish to collect. If you wish to Pickup, select the option at the checkout. You will receive an email confirmation once your order is placed, then another email once it is ready to collect. Your order should be ready to collect 2 hours after placing it (store opening times apply) but please wait for confirmation it's ready to collect before arriving. To collect your order you will need to show your confirmation email, and a form of ID (passport, driver's licence, or bank card.) You will need photo ID to collect a Hermès item. You will receive another email once you have collected your order as confirmation.

Gift Cards

- What can I use my gift card to purchase?
You can use a gift card to purchase any items online or in store. Gift cards can be used as full or part payment.

-What happens if I don't spend my balance all at once?
If you don't use all of your balance in one transaction, the remaining balance is displayed on your order confirmation email.

-I've changed my mind - can I get a refund?
Our gift cards are non-refundable but don't worry - they never expire so you can keep it until you find something you love.

To check your remaining gift card balance, please see the original email you received it in as the amount will update as you spend. If you can’t find the email, please what's app us +44 (0) 746 448 3755 or email us on info@luxurypromise.com so we can check for you

-Can I purchase a tangible gift card?
We currently only offer e-gift cards but hope to have tangible ones in the near future!

Splitit

You can pay for your order in manageable instalments with Splitit.
To find out more, click here. Splitit is available for purchase for up to £10000.
Not available for use with debit cards.