Processing Time

Shipments are typically completed within 7 – 10 days from the date the order is placed. All items are shipped with DHL.

Custom Duties / Taxes

Items are shipped from London, United Kingdom and may be subject to import taxes and custom duties on the import of items. Please ensure to check duty rates for your country, you can use as a reference guide. Payment is usually collected at time of delivery.

Luxury Promise may provide the international shipper with the product details, including cost, as well as customer name and address or other contact details, so that the information can be provided to relevant customs or postal authorities, to the extent required under the laws and regulations of the destination country.

Luxury Promise is not liable for delay in orders, because of custom clearances at destination.

Delivery Exceptions

Luxury Promise works with consignees and collectors across the world to maintain “live” listings. In the rare event that we are unable to successfully deliver items due to a mismatch in live inventory listings with our partners, Luxury Promise will cancel the order and make a full refund if the order has been paid for.

The placement of an order does not guarantee delivery of an item.

Regulations may prohibit importation of items made with exotic materials.

Failed Items

Any item that fails our testing procedures will be returned (if requested) by Recorded Delivery. Once sent, a tracking number can be supplied on request. Luxury Promise will not take responsibility for lost or damaged goods among failed items.



Credit Card Payments

We accept payments through credit cards (excluding American Express). The cards are charged on site via our secure payment partners; Stripe, PayPal and for the amount of the order value. Credit card companies may apply additional charges such as currency fees or international purchases.



Shipping and Payment questions should be sent to:

Luxury Promise
Office A, Bulgari Hotel,
171 Knightsbridge,
London SW7 1DW,
United Kingdom


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