At Luxury Promise, we’ve seen it all. We’re expert curators, collectors and authenticators of luxury goods, with decades of experience. When buying our products you can relax, knowing that we’ve done all the hard work for you. Our products are 100% genuine, and we’re 100% sure about this because everything has to pass our triple-check authentication process before it gets to you.
How does it work?
Unlike some authenticators, we don’t believe in authenticating from photographs, we examine every item personally. We have to handle a piece to be 100% confident it's the real thing. We feel the material, inspecting it inside and out, then check every flap, pocket, stitch and bit of hardware – we even smell it. (Did you know that our experts can tell whether certain bags are genuine, simply by the way they smell?) And we don’t just do this once. Every item is authenticated by two experts and then triple-checked by the latest AI computer technology.
How long does it take?
At least 48 hours. We won't rush this.
What happens if an item is found to be fake?
If an item does not pass our authentication process it will be returned immediately (at the seller's cost) or destroyed. It will not be offered for sale or swap at Luxury Promise (obviously).