Warranty

Here at Luxury Promise, we want you to buy, sell, and restore your bags with confidence. We offer two types of warranty:

  1. Bag Warranty

    We offer complimentary Limited Warranty on hardware and stitching on bags bought from Luxury Promise. We provide a 90 day warranty only on handbags with a value of £1500 and above.

    If you have purchased any of the above bags directly from Luxury Promise and you find the hardware has come off, or the stitching has unravelled and you are still within 90 days from your purchase, please let us know! Drop us an email at: restorations@luxurypromise.com with title ‘Warranty and your Customer order no’ (which should be a 4 digit number on your email invoice) and we can take care of the rest! We even send back the bag free of charge*

  2. Restoration Warranty

    As part of our restoration service, any handbag that has been repaired by Luxury Promise is provided with a 90 day warranty on our labour, if something that has been repaired needs fixing again and is within your 90 day warranty period, send it back to us and we will repair it for free.

    Please note that we only work on 100% authentic handbags. Any bag that has been restored by us will get a complimentary Luxury Promise authenticity certificate as well as a complimentary clean up-- adding a bit of TLC to your bag*

    At Luxury Promise, you can buy, sell, restore and authenticate with Confidence!

    *Please note the customer is responsible for sending in the bag. Free delivery is only available in the UK. Repair time can take up to 4 weeks and is subject to parts ordered. Warranty does not cover pre-existing signs of wear or new wear and tear.

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