28 Cavendish Square,
London W1G 0DB,
Visit us : Monday - Sunday (10AM - 6PM) (Appointment only)
Dubai Design District,
Unit 303,3rd floor,
Dubai, United Arab Emirates
+97 (1) 585 878 950
Visit us : Monday - Friday (10AM - 6PM) (Appointment only)
435 Orchard Road,
#11-00 Wisma Atria,
Global Selling Enquiries
Submit Sell Form Here
Please note : Hermès bags cannot be viewed at our Cavendish Square Boutique. Please email email@example.com to book a Hermès viewing appointment.
Are all Luxury Promise items authentic?
Can I return an item?
Do you deliver worldwide?
Will I have to pay import tax?
Can I view an item at one of your locations?
Can I purchase from one of your locations?
How do I sell my item?
Sell from the comfort of your home. You can sell from anywhere in the world. Simply fill in our online form.
Consign: Send us your item to one of our locations and we will do all the listing for you.
Sell: Don't want to wait and want to sell today. Then we buy the item from you. To get a free quote. Click here
Swap: See something you like and would rather swap then email us today for an instant quote. If you're happy with our quote we issue you store credit which you can use towards that item. For example if you see a Lady Dior for £800 and you swap for an item which is £800. Or if you something which is worth £850 you can top up the difference. If it is £750 you can hold that £50 credit for your next purchase, which has no expiry date.
Can I Collect an Online Order In Store?
You can use a gift card to purchase any items online or in store. Gift cards can be used as full or part payment.
-What happens if I don't spend my balance all at once?
If you don't use all of your balance in one transaction, the remaining balance is displayed on your order confirmation email.
-I've changed my mind - can I get a refund?
Our gift cards are non-refundable but don't worry - they never expire so you can keep it until you find something you love.
To check your remaining gift card balance, please see the original email you received it in as the amount will update as you spend. If you can’t find the email, please what's app us +44 (0) 746 448 3755 or email us on firstname.lastname@example.org so we can check for you
-Can I purchase a tangible gift card?
We currently only offer e-gift cards but hope to have tangible ones in the near future!