Shipping

Processing time

All items are shipped via our trusted partner DHL. For UK shipments, we offer a Next Day service (except weekends). Items shipping to anywhere else in the world will arrive within 2–4 days, subject to any required customs clearance, see below.

Shipping costs
We charge a flat rate of £15 to addresses in mainland UK or £25 to anywhere else in the world, on all orders.

Custom duties and taxes
All items are shipped from the UK or Dubai and may be subject to local import taxes or custom duties. Luxury Promise provides DHL with all required shipping information upon dispatch, and any additional duties or taxes will be calculated by DHL and payment will be taken at time of delivery. Please check duty rates for your country before purchasing, we suggest you use dutycalculator.com as a guide. 

Luxury Promise is not liable for delays in orders because of custom clearance issues at destination.

Delivery exceptions

The placement of an order does not guarantee delivery of an item.

Luxury Promise makes every effort to maintain live product listings. In the rare event that we are unable to successfully deliver items due to a mismatch in live inventory, Luxury Promise will cancel the order and make a full refund.

Local regulations may also prohibit import of items made with exotic materials.

For further information, please check out our Terms and Conditions

Payments

Currency

All our transactions are in GBP, any other currencies quoted on our site are for guidance only.

Credit card payments

We accept payments from all major credit cards (including American Express). The cards are charged via our secure payment partners; Stripe, PayPal and Authorize.net for the order value, plus shipping. Credit card companies may apply additional charges such as currency fees for international purchases.

 

Contact information

For any further shipping or payment questions, please contact hello@luxurypromise.com

Or you can write to us at: Luxury Promise London, Office A, Bulgari Hotel, 171 Knightsbridge, London, SW7 1DW, UK or Luxury Promise Dubai, 14th Floor, Boulevard Plaza Tower, Sheikh Mohammed bin Rashid Boulevard, Dubai, UAE.